Call Center Software
Our call center software and ACD (automatic call distribution) solutions enable your business to gather feedback, differentiate your products and services, and manage and delegate call volume in the most efficient way possible. We supply Denver phone systems to make their businesses more efficient in a big way and also entire communications platforms that can empower your call center to quickly and effectively respond to customer demands. We are certain that with a solution designed by Denver Telecom Co., your organization will drastically increase revenues while reducing costs, improve call handling, and retain customers better than you ever have before. Our multi-channel software solutions allow your contact center to utilize many different mediums to appeal to the growing demands of today's world-wide customer. We guarantee that we will deliver the best results in the shortest period of time!
Denver Telecom Company's multi-channel call center software solutions provide management interaction tools that are the most comprehensive in the industry. Included in the many management features is the ability to oversee routing, tracking, reporting of inbound and outbound calls, queuing, blended calls, chatting, web submissions, e-mail, fax, voice mail and more. We can deliver our solution as either a premise based deployment or as a cloud-based, hosted service. In no time at all we will setup, train and teach you how to decrease time-to-answer and begin to route requests to your agents while providing them with automated screen displays showing pertinent information about the caller that is individualized and specific to that particular customer or potential customer. Let us show you how we can streamline your entire call flow processes and maximize your efficiency.
Customer service has never been easier with this enterprise tested and widely used platform available through a worldwide telecommunications company, Denver Telecom Co. Your callers will perceive an effortless and consistent operation that makes their experience an enjoyable one. Allow your agents to take your precious callers into the palm of their hand and deliver the level of professional expertise you want clients to expect with robust features such as:
- Speech-enabled voice portals
- Unified customer interaction options
- Intelligent routing
- Powerful agent interfaces
- Searchable customer interaction history
- Comprehensive management tools
- Business driven reporting
- Call recording and live monitoring
- Survey managers
- Fault tolerant redundancy
Please contact us today by calling (720) 295-VOIP from anywhere in the world or fill out an online form using the red button on the right near the top of the page. Our engineers will visit you and discuss your special configuration no matter where your call center is located. We can't wait to show your the ACD options we can put in place for your growing business.